Troubleshooting
Start with the message Potluck shows you. Most of them say what to do next. If yours is not here, open an issue on GitHub.
Signing in
Section titled “Signing in”The sign-in link says it has expired
Section titled “The sign-in link says it has expired”That link has expired or was already used. Sign-in links work once and only for a short time. Go back to Sign in and ask for a new one. Open it on the same device and browser you asked from.
The email never arrived
Section titled “The email never arrived”Check your spam folder, then tap Send it again. Make sure the address is right; Use a different email lets you fix it.
“Confirm your email first”
Section titled ““Confirm your email first””Your account needs the confirmation link Potluck sent when you signed up. Find that email and open the link, then sign in again.
I forgot my password
Section titled “I forgot my password”On Sign in, tap Forgot password?, enter your email and tap Send reset link. If the reset link has expired, ask for a new one.
“Your session timed out”
Section titled ““Your session timed out””You were signed out for safety. Sign in again and you will be back where you were.
Groups and invites
Section titled “Groups and invites”The invite link does not work
Section titled “The invite link does not work”The page says This invite has gone cold and gives the reason: expired, used up, revoked, or not found. Ask someone in the group for a fresh link. See Inviting people.
Where are the link settings?
Section titled “Where are the link settings?”In the Invite people sheet, tap Link settings below your current link. Only the group owner sees Joins as. If the sheet says Only owners and admins can invite people to this group., the group has turned off member invites.
I cannot leave a group, or remove someone
Section titled “I cannot leave a group, or remove someone”Balances must be zero first. Settle up, then try again. If you own the group, transfer ownership first.
A group disappeared from my list
Section titled “A group disappeared from my list”It may be archived. On Groups, tap Show archived. If it is not there, someone removed you or the owner deleted it.
Expenses
Section titled “Expenses”I cannot save an expense
Section titled “I cannot save an expense”Read the message under the form:
- The split needs to add up to the total. In Exact, the amounts must match the total exactly.
- Percentages need to add up to 100%. Drag the bar or tap Even it out.
- Pick at least one person to split with.
- No exchange rate for that currency yet. Pick another currency, or convert it yourself. See Currencies.
I cannot edit or delete an expense
Section titled “I cannot edit or delete an expense”Only the person who added or paid for it, and the group’s owner and admins, can change it. Ask one of them. See Editing and deleting.
A receipt will not upload
Section titled “A receipt will not upload”- That file is over 10 MB. Take a smaller photo or a screenshot of it.
- Use a photo or a PDF. Other file types are not accepted.
- If it failed for another reason, save without it and try Edit, then Add receipt later.
My balance looks wrong
Section titled “My balance looks wrong”Open the group’s Expenses tab and check each line’s you lent or you borrowed. Common causes: the wrong person under Paid by, someone left out of the split, or a payment recorded twice. If simplify debts is on, the list of who pays whom may look different from your own expenses but totals the same. See Balances.
My times did not save
Section titled “My times did not save”Under the grid, Potluck says Your times did not save. We will keep trying. It retries on its own when you are back online. If it gives up, tap Try again.
The grid scrolls instead of painting
Section titled “The grid scrolls instead of painting”On a phone, start your drag inside the grid. Dragging from outside scrolls the page. See Painting your availability.
The time I wanted is not in Best times
Section titled “The time I wanted is not in Best times”Everyone counted has to be free for the whole length of the plan, and the time has to reach the plan’s minimum. See Why is a time missing?.
Times look off by a few hours
Section titled “Times look off by a few hours”Potluck shows times in the zone set on Me. Check Time zone there, or tap Use my current time zone.
Notifications
Section titled “Notifications”Push notifications do not arrive
Section titled “Push notifications do not arrive”- Check that Push notifications is on under Me for this device. It says Push is on for this device.
- If it says Notifications are blocked in your browser settings., allow notifications for Potluck in your browser or phone settings, then turn push on again.
- On iPhone and iPad, Potluck must be added to your home screen and opened from there.
- If it says This browser cannot do push notifications, try a current version of Chrome, Edge, Firefox or Safari.
- If it says Push is not set up on this server yet, push is not available on this Potluck server. The inbox still has everything.
The calendar feed is not updating
Section titled “The calendar feed is not updating”Calendar apps refresh subscribed feeds on their own schedule, sometimes only every few hours. If it never updates, check that you did not reset the link since subscribing.
Everything else
Section titled “Everything else”“This version is out of date”
Section titled ““This version is out of date””Refresh the page, or close and reopen the app, to load the latest version.
“Easy there. Try again in a moment.”
Section titled ““Easy there. Try again in a moment.””Too many requests in a short time. Wait a few seconds and try again.
“Something burned in the kitchen”
Section titled ““Something burned in the kitchen””An unexpected error. Try again. If it keeps happening, open an issue on GitHub and say what you were doing.